Interim Housing Ombudsman named after Secretary of State decides against permanent appointment

Keenoy also holds the role of Chief Operating Officer, having worked in several roles at the Housing Ombudsman Service. She previously served as interim Housing Ombudsman from 2018 to 2019.

The current Housing Ombudsman, Richard Blakeway, will complete his second and final term on 31 July 2026.

The Government will confirm next steps for the role in due course.

Andrea Keenoy said: “Our priority is to ensure continuity and stability for residents, landlords and our colleagues, and to maintain a high standard of service.

“Richard Blakeway led the Ombudsman during a period of intense scrutiny on social housing. From leading the conversation around damp and mould to bringing consistency to complaint handling across all landlords, the changes in attitudes and service delivery he has driven have been significant.

“I look forward to leading the organisation through this next chapter while we wait for the next Housing Ombudsman to be appointed.”

Harry Rodd