Level 2 Award in Customer Service for Social Housing (RQF) - LBL Skills

This qualification is designed to develop learners' understanding and practical knowledge of delivering effective customer service within the social housing sector. It covers essential principles, including communication skills, handling complaints, understanding customer needs, and maintaining professional standards in a housing environment.

By completing this qualification, learners will gain the confidence and competence to interact positively with tenants, residents, and colleagues, ensuring high levels of service that meet both organisational and regulatory expectations.

In addition to enhancing customer service skills, the qualification serves as a foundation for employment within the housing sector. It equips learners with sector-specific knowledge that is valuable for roles such as housing assistants, customer service advisors, and tenant liaison officers. Furthermore, it supports learners who are already employed in social housing, helping them to perform more effectively in their roles and progress in their careers