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Ombudsman criticises two London boroughs over way they sought to recover historic business rate debts
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Ombudsman criticises way council handled investigation into carer
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Ombudsman decides London borough did not do enough to help family facing homelessness
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Ombudsman demands council make improvements to provision of alternative education
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Ombudsman demands social housing providers address “complacency” towards dealing with hazards
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Ombudsman expresses concern at "flawed decisions" by London borough on Covid business grants
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Ombudsman finds ‘cumulative failures’ by London housing association to address fire safety issues in flat
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Ombudsman finds ‘severe maladministration’ for housing association handling of bathroom ceiling repair and asbestos
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Ombudsman finds "unacceptable and inappropriate" responses by social landlord to damp and anti-social behaviour complaints
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Ombudsman finds “significant delays” in response of council to complaints from vulnerable man left in unsuitable accommodation
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Ombudsman finds “unnecessary delays” in safeguarding investigation conducted by council under Local Authority Designated Officer process
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Ombudsman finds council at fault after mother left in the dark about death of daughter at respite care home
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Ombudsman finds council at fault for “failing to evidence” school transport decision-making process and providing incorrect information
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Ombudsman finds council did not do enough to support woman fleeing violence
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Ombudsman finds county council did not arrange appropriate transport in time for boy with special needs
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Ombudsman finds county council failed to meet needs of man with dementia, leaving him to pay for some of his own care
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Ombudsman finds double severe maladministration at recently merged housing association after disabled resident left in mouldy home for 19 months
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Ombudsman finds failings by council in management of support for vulnerable adult who died whilst receiving care services
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Ombudsman finds fault in seven out of ten homelessness complaints
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Ombudsman finds fault in two thirds of adult social care complaints investigated in 2018/19
Page 383 of 499
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