Council “acted outside the law” when applying second homes council tax premium, Monitoring Officer finds
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Dispersal of asylum seekers
Causation and being “homeless intentionally”
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Faith-based oversubscription criteria
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Ombudsman hits out at council for making “serious and unsubstantiated allegations” about asylum seeker
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Ombudsman in Wales criticises public bodies over failure to align service delivery with duties under equalities legislation
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Ombudsman insight report features gas safety and pest infestation cases as determination numbers rise
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Ombudsman investigation calls on London borough to review approach to direct offers and boost transparency
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Ombudsman investigation finds council failed to support foster carers after mother of girl died
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Ombudsman investigation finds council made “catalogue of errors” after wrongly seizing car to recover debt
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Ombudsman investigation finds delays by council in nearly eight out of ten EHCPs
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Ombudsman investigation highlights housing delays in Birmingham
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Ombudsman investigation into EHCP delay highlights nationwide problems for councils in recruiting educational psychologists
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Ombudsman investigation leads to council waiving £7k care fees
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Ombudsman investigation sees council agree to repay five years of care fee top-ups after it failed to offer affordable alternative placement first
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Ombudsman investigation sees council agree to waive £15k in care charges
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Ombudsman investigation sees council look again at summer-born children’s school start date requests
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Ombudsman investigation sees council pay £22k to mother of autistic man who missed most of his secondary education
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Ombudsman investigation sees county council agree to review benefits calculations for nearly 300 carers
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Ombudsman investigation uncovers more than 500 unread police welfare reports during investigation into London borough
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Ombudsman investigation uncovers severe maladministration in complaints handling at largest housing association in UK
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Ombudsman issues “good practice” guide on temporary accommodation for homeless people
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Ombudsman issues call for evidence on record keeping ahead of new investigation
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Ombudsman issues further report after Medway council fails to implement Ombudsman's recommendations
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