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Ombudsman annual report reveals two-thirds of complaints upheld after detailed investigation
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Ombudsman appoints ‘Resident Panel’ of 1,500 people to provide insight into social housing
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Ombudsman asks council to reassess support for disabled man unable to go on holiday without his carer
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Ombudsman asks London borough to review how it deals with homelessness applicants who have been issued with section 21 eviction notice
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Ombudsman awards £40,000 in compensation to residents of London borough after council failings in damp and mould complaints
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Ombudsman awards over £18,000 compensation as Hammersmith & Fulham Council issued with seven findings of severe maladministration
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Ombudsman calls for “urgent review” of statutory complaints process for cases involving children after finding failings by two London councils
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Ombudsman calls for mandatory signposting of complaints system for all social care providers
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Ombudsman calls for more holistic approach to Blue Badge and parking bay applications after autistic boy denied application
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Ombudsman calls for stronger regulation of managing agents
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Ombudsman calls on council to pay £1,000 for “interfering in family affairs”
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Ombudsman calls on council to pay £27k after housing homeless family in unsuitable temporary accommodation for nine years
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Ombudsman calls on council to pay £4k after homeless man forced to live in car
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Ombudsman calls on council to review lawfulness of charging policy for those challenging housing decisions
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Ombudsman calls on council to tackle backlog of benefits cases waiting to be referred to Tribunal
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Ombudsman calls on London borough to pay £7,700 to resident and her family left in unsuitable accommodation since 2021
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Ombudsman calls on major social landlord to pay more than £5k compensation after family left in “dangerous and unacceptable conditions”
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Ombudsman calls on social landlords to improve communication and processes when arranging temporary accommodation
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Ombudsman calls on top 10 social landlord to pay £5k to vulnerable resident after severe maladministration finding
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Ombudsman cautions councils against allowing multiple care home contracts to run in tandem
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