City of London wins appeal over intentional homelessness of tenant who moved from London to Brighton and then sought to return
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Ombudsman sees highest level yet of non-compliance in complaint handling failure orders
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Ombudsman sees more complaints related to reduced local government resources
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Ombudsman sees more complaints related to reduced local government resources
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Ombudsman sees rise in councils challenging its decisions
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Ombudsman sees rise in councils challenging its decisions
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Ombudsman sees rise in systemic, policy and procedural issues in social care
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Ombudsman sees sharp rise in complaints about homelessness services
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Ombudsman sees significant rise in proportion of Education and Children’s Services complaints, with uphold rate reaching record level
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Ombudsman sets out “policy asks” including mandatory signposting for all adult social care providers, extended jurisdiction over schools
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Ombudsman sets out common failings of landlords when it comes to inspections following damp and mould complaints
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Ombudsman sets out steps council must take regarding EHCP annual reviews amid "systemic problems"
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Ombudsman slams council over treatment of elderly couple who were split up after 59 years
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Ombudsman slams lack of oversight of outsourced waste collection services
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Ombudsman suspends complaints enquiries of councils and care providers
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Ombudsman takes councils to task over Disabled Facilities Grants processes
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Ombudsman takes school to task over errors in admissions appeals process
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Ombudsman tells city council to backdate direct payments and issue reminders to staff on care and support statutory guidance
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Ombudsman tells council to amend school transport policy after failure to act on earlier complaint
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Ombudsman tells council to pay £3k over delayed abatement notice
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Ombudsman tells council to pay £5,500 after 120 repairs raised for one household alone over four years
Page 920 of 1289
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