MO issues section 5 report on empty homes and second homes council tax premium
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Ombudsman upholds complaint by landlord over council advising tenants to stay in property after possession order
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Ombudsman upholds four in five of complaints about adult social care where it conducts investigation in detail
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Ombudsman upholds third complaint against council over support for boy with SEN
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Ombudsman urges council to apologise, pay £5k to foster couple who had children removed from their care
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Ombudsman urges council to make robust changes to its “fundamentally flawed” complaints handling
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Ombudsman urges council to review policies on complex child neglect cases
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Ombudsman urges councils “to take a rights-based mindset” when developing their services
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Ombudsman urges councils to address issues faced by disabled people when accessing homelessness support services
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Ombudsman urges councils to check information sharing agreements following complaint
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Ombudsman urges councils to check legislation supporting their parking policies
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Ombudsman urges councils to check procedures when dealing with people with 'hidden disabilities'
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Ombudsman urges councils to heed new guidance and improve the way they work with victims of domestic abuse
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Ombudsman urges county council to bring its assessments into line with Care Act 2014
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Ombudsman urges DfE to clarify school admissions appeals code
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Ombudsman urges housing sector to learn lessons ahead of Complaint Handling Code becoming statutory in 2024
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Ombudsman urges Integrated Care Boards to “learn from mistakes” after healthcare group failed to properly assess 24-hour care of woman
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Ombudsman urges leaders to “give voice to the voiceless” amid rise in rate of adult social care complaints that are upheld
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Ombudsman urges London council to continue on “long road” of improving knowledge of housing stock, after special investigation
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Ombudsman urges social landlords to access online casebook for lessons on dealing with complaints
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Ombudsman urges social landlords to make use of ‘early warning sign’ safety complaints
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