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Ombudsman secures agreement from council to refund care costs for some people in short-term residential care
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Ombudsman seeks three providers for £300k legal services panel
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Ombudsman sees "significant increase" in heating and hot water cases
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Ombudsman sees 15% increase in number of new complaints registered for second consecutive year
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Ombudsman sees highest level yet of non-compliance in complaint handling failure orders
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Ombudsman sees rise in systemic, policy and procedural issues in social care
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Ombudsman sees significant rise in proportion of Education and Children’s Services complaints, with uphold rate reaching record level
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Ombudsman sets out “policy asks” including mandatory signposting for all adult social care providers, extended jurisdiction over schools
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Ombudsman sets out common failings of landlords when it comes to inspections following damp and mould complaints
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Ombudsman sets out steps council must take regarding EHCP annual reviews amid "systemic problems"
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Ombudsman slams council over treatment of elderly couple who were split up after 59 years
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Ombudsman suspends complaints enquiries of councils and care providers
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Ombudsman tells city council to backdate direct payments and issue reminders to staff on care and support statutory guidance
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Ombudsman tells council to amend school transport policy after failure to act on earlier complaint
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Ombudsman tells council to pay £3k over delayed abatement notice
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Ombudsman tells council to pay £5,500 after 120 repairs raised for one household alone over four years
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Ombudsman tells council to refund improperly imposed fines for fly-tipping
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Ombudsman tells councils to be clear on purpose of visits to home-schooled children
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Ombudsman tells L&Q to pay £142,000 in compensation after special investigation finds ‘prolonged period of decline’
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Ombudsman threatened council three times with witness summons amid concerns at resourcing of complaints function
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