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Ombudsman recommends council review triaging procedures for Deprivation of Liberty Safeguards requests
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Ombudsman recommends county council pay nearly £7k after boy left without education for two years
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Ombudsman recommends new Housing Regulator for Wales after finding “systemic maladministration” by councils
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Ombudsman recommends school should offer fresh appeal to child denied sixth form place after finding “significant faults” in the process
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Ombudsman rejects complaint in case where complainant alleged she had lost £150k+ due to handling of planning applications
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Ombudsman rejects father’s claim that council failed to consider his concerns that child was victim of Fabricated or Induced Illness (FII) by Proxy
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Ombudsman reminds councils about good complaint handling after investigations find “significant issues”
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Ombudsman reminds councils not to make “blanket decisions” on post-16 school transport applications following complaints against city council
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Ombudsman reminds councils of duty to provide alternative education
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Ombudsman reminds councils of their foster carer school transport duties
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Ombudsman report finds council wrongly accused woman of using abusive language, stopped Care Act assessment
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Ombudsman report on noise complaints alleges ‘fundamental unfairness’ in landlords complaint handling
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Ombudsman report sees council agree to pay family of seven £6,000 after they were left to live in one bedroom flat
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Ombudsman report sees county agree to reconsider whether to investigate complaint about time in care
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Ombudsman report shows need for strong role for monitoring officer: LLG
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Ombudsman report urges councils to scrutinise services for children in care
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Ombudsman reveals varying impact of complaint handling orders in latest report ahead of Code becoming statutory
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Ombudsman review reveals complaints about English social care increasingly due to funding constraints
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Ombudsman rules out investigating council that decided not to take action over use of hotel to house asylum seekers
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Ombudsman says council processed Prevent referral correctly but was at fault over communication with parent
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