Council “acted outside the law” when applying second homes council tax premium, Monitoring Officer finds
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Ombudsman raps council over handling of request for council tax relief during pandemic
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Ombudsman raps council which failed to help care users maintain their homes
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Ombudsman raps landlord over Equality Act failures, issuing of invalid section 21 notice
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Ombudsman recommends changes councils can make on housing allocations to improve services for disabled people
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Ombudsman recommends council review triaging procedures for Deprivation of Liberty Safeguards requests
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Ombudsman recommends county council pay nearly £7k after boy left without education for two years
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Ombudsman recommends new Housing Regulator for Wales after finding “systemic maladministration” by councils
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Ombudsman rejects complaint in case where complainant alleged she had lost £150k+ due to handling of planning applications
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Ombudsman reminds councils about good complaint handling after investigations find “significant issues”
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Ombudsman reminds councils not to make “blanket decisions” on post-16 school transport applications following complaints against city council
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Ombudsman report finds council wrongly accused woman of using abusive language, stopped Care Act assessment
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Ombudsman report on noise complaints alleges ‘fundamental unfairness’ in landlords complaint handling
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Ombudsman report sees council agree to pay family of seven £6,000 after they were left to live in one bedroom flat
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Ombudsman report sees county agree to reconsider whether to investigate complaint about time in care
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Ombudsman report urges councils to scrutinise services for children in care
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Ombudsman reveals varying impact of complaint handling orders in latest report ahead of Code becoming statutory
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Ombudsman review reveals complaints about English social care increasingly due to funding constraints
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Ombudsman rules out investigating council that decided not to take action over use of hotel to house asylum seekers
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Ombudsman says council processed Prevent referral correctly but was at fault over communication with parent
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Ombudsman secures agreement from council to refund care costs for some people in short-term residential care
Page 404 of 556
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