Public Sector Complaints Conference - Westminster Insight

Attend this February to strengthen your complaints handling processes as we share best practice across several sectors, including local and central government, government agencies, criminal justice, housing, health and social care.

Hear contributions from the Adjudicator’s Office, Parliamentary and Health Service Ombudsman, Institute of Customer Service, Prison and Probation Ombudsman, plus The Nursing and Midwifery Council.

A skilled and confident workforce is key to effectively handling complaints. Expert speakers will outline how to develop an organisation-wide approach to complaints handling and support your staff in responding to Stage 1 and 2 complaints. Learn how to achieve consistency throughout complaints handling procedures and create a culture of learning and improvement across your organisation.

Don’t miss out on this opportunity to network with colleagues from across the sector and strengthen your approach to effectively handling complaints.

Key Points

• Outlining what an effective complaint handling system looks like in practice
• Achieving a meaningful outcome for all parties
• Strengthening the use of data in the complaints handling process
• Improving accountability and transparency across the complaint handling process
• Engaging with the ombudsman to resolve sensitive complaints
• Understanding the barriers to accessing complaint systems for vulnerable and excluded people
• Cultivating a positive and productive relationship between all stakeholders
• Managing the wellbeing of service users and staff
• Practical strategies for identifying a range of complaints

• In-person, live event
• Centrally located, high quality conference and training venue
• Face-to-face networking
• Refreshments provided