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Housing Ombudsman publishes new Complaint Handling Code
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Housing Ombudsman publishes report on use of complaint handling failure orders
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Housing Ombudsman publishes severe maladministration report on leaks
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Housing Ombudsman reaches 350 decisions on complaints against landlords in first three months
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Housing Ombudsman recommends £10,000 payment to two residents following ‘inexcusable’ failures by London borough
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Housing Ombudsman report for landlords on triage failings highlights case where children were unable to access bathroom for six months
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Housing Ombudsman report reveals leaseholders “left feeling isolated and exposed” by treatment from local authorities
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Housing Ombudsman reports “concerning” rise in complaints handling failure orders
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Housing Ombudsman reports continuing rise in complaints
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Housing Ombudsman reports double-digit rise in percentage of cases where maladministration is found
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Housing Ombudsman reports improved compliance but issues record levels of complaint handling failure orders
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Housing Ombudsman reports increase in cases upheld in 2020-21
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Housing Ombudsman reports sharp rise in cases, increased maladministration rate following another record year for complaints
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Housing Ombudsman reveals “sobering” 323% rise in severe maladministration findings
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Housing Ombudsman sees rise in percentage of complaints relating to tenant behaviour
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Housing Ombudsman sees surge in enquiries and complaints
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Housing Ombudsman sets out best practice on dealing with complaints from leaseholders and shared owners
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Housing Ombudsman sets out communication tests amid concerns of inadvertent stigmatisation of residents
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Housing Ombudsman should be able to award £25k in compensation to tackle poor complaints handling, MPs say
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Page 74 of 156
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