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Event

The Terrible Truth About Clients - IQ Legal Training
Title:
The Terrible Truth About Clients - IQ Legal Training
When:
Mon, 9 August 2021, 11:00 - 12:00
Where:
Online (live webinar)
Category:
Skills Training and Career Development

Description

Cost: Free

This free webinar will be delivered by Ian Quayle and will explore a number of everyday issues that conveyancers face when dealing with clients.

The Webinar will cover the following topics:

  • Onboarding clients and setting realistic client expectations
  • Scoping the retainer
  • Effective communication – getting the message across
  • Tips for dealing with difficult clients
  • Preventing and dealing with complaints
  • Managing client expectations

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Venue

Location:
Online (live webinar)
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