(Un)Acceptable Language in the Workplace - Your Questions Answered - MBL

• SRA Competency - C/D
• Level - Intermediate: Requires some prior subject knowledge
• CPD - 1.25 hours
• Viewership - Access for entire organisation

This is partly due to more understanding and sensitivity about language and the roots of certain expressions, and partly due to a more thorough understanding of the need to operate in a way that does not cause offence.

However, this can cause difficulties because some people are not aware that certain language or expressions are unacceptable, and also because some people can be very sensitive. It can also cause problems when people use expressions that they know are unacceptable, and they do this deliberately to cause hurt or to get a reaction.

What is, and is not, acceptable in the workplace?
To what extent is the employer responsible for making sure that employees are aware of acceptable and unacceptable language?
What is neutral language?

During this 30-minute webinar, expert speaker Kathy Daniels will explore the answers to these questions and more.

What You Will Learn

This webinar will cover the following:

• Harassment
  
  • The definition of harassment in the Equality Act 2010
  • How unacceptable language can be seen as harassment
  • Acting if harassment is alleged
• Acceptable and Unacceptable Language
  
  • What is offensive?
  • Is swearing ever acceptable?
  • The influence of culture
• When Problems Occur
  
  • Dealing with the person using unacceptable language
  • Support the complainant
• The Employer’s Responsibility
  
  • Vicarious liability
  • ‘Reasonable steps’ defence
  • Training
• Policies and Procedures
  
  • Communicating standards to the workforce

This webinar was recorded on 7th September 2022

You can gain access to this webinar and 1,700+ others via the MBL Webinar Subscription. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. for more details.