Event
- Title:
- The Terrible Truth About Clients - IQ Legal Training
- When:
-
Mon, 9 August 2021, 11:00 - 12:00
- Where:
- Online (live webinar)
- Category:
-
Skills Training and Career Development
Description
Cost: Free
This free webinar will be delivered by Ian Quayle and will explore a number of everyday issues that conveyancers face when dealing with clients.
The Webinar will cover the following topics:
- Onboarding clients and setting realistic client expectations
- Scoping the retainer
- Effective communication – getting the message across
- Tips for dealing with difficult clients
- Preventing and dealing with complaints
- Managing client expectations
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